Privacy notice
Last updated 11 November 2026
This notice explains what personal information Northeave collects through this website and when you contact us, what we do with it, and your rights. It's written in plain English. If anything is unclear, email calum@northeave.com.
Who we are
Northeave is run by Calum Howells, a sole trader based in South Wales, UK. Calum is the data controller for the information described here. Contact: calum@northeave.com or 07368 587800.
What we collect and why
| When | What | Why, and the legal basis |
|---|---|---|
| You fill in the "Book a call" form | Name, phone, trade, town, what you need | The form doesn't send anything to us directly. It opens WhatsApp with your details filled in, and nothing is shared until you press send there. We use it to arrange and hold the call (steps you've asked for before a contract / legitimate interests). |
| You call, WhatsApp or email us | Your number or email address, and whatever you tell us | To reply and, if we work together, to deliver the service (contract / legitimate interests). |
| You use the calculator | Nothing | It runs entirely in your browser. No numbers are sent anywhere. |
| You accept cookies | Pages viewed, clicks on call/WhatsApp/email buttons, device and approximate location | To see which pages and adverts bring enquiries (consent). See cookies below. |
| Any visit | IP address and basic request details | Our host, Cloudflare, processes these to deliver the site and protect it from attacks (legitimate interests). |
Who we share it with
We never sell your information. We use these providers to run the business:
- Cloudflare: website hosting and security.
- Google: Google Analytics (only if you accept cookies), and Google Workspace for email.
- Meta: WhatsApp messages, and the Meta Pixel (only if you accept cookies).
Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is covered by UK adequacy regulations (such as the UK Extension to the EU-US Data Privacy Framework) or the UK's approved data transfer agreements.
How long we keep it
- Enquiries that don't become work: deleted within 24 months of our last contact.
- Client records: 6 years after the work ends, as required for tax.
- Analytics data: 14 months in Google Analytics.
Cookies
We only set cookies that aren't strictly necessary if you click Accept on the cookie banner. You can change your mind at any time with the cookie settings link at the bottom of every page.
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
| ne_consent_v1 | Northeave (stored in your browser, not a cookie) | Remembers your cookie choice | Until you clear it |
| _ga, _ga_* | Google Analytics | Counts visits and how people use the site | Up to 2 years |
| _fbp | Meta | Measures and improves our Facebook and Instagram adverts | 3 months |
Your rights
You can ask to see the information we hold about you, correct it, delete it, restrict or object to how we use it, or have it transferred to you. Where we rely on consent, you can withdraw it at any time. Email calum@northeave.com and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put it right first.