Missed a call? They hear back in seconds.
You can’t answer the phone up a ladder or under a sink. Missed-call text-back makes sure the customer hears from you straight away, before they ring the next name on Google.
Missed-call text-back sends an automatic text to anyone whose call you miss, so they know you’ve seen it and will get back to them. It stops customers moving on to the next trade while you’re busy. It’s included on every Northeave plan, starting with Get Found at £397 a month.
Why a missed call costs more than you think
When a homeowner rings a trade and nobody answers, many don't leave a voicemail. They go back to Google and ring the next one. By the time you call back at the end of the day, the job has gone.
Work it out with your own numbers: if one job is worth £2,000 and you win four in ten quotes, every lost enquiry costs you about £800 on average. Miss one a week and that's over £40,000 a year walking to someone else. The calculator on the home page does it with your figures.
How it works
- Customer calls and you can't answer
- Within seconds they get a text from your business number
- The text says you're on a job and asks what they need
- They reply by text, and the conversation is waiting for you
- You ring back knowing the job, the postcode and when suits them
What it costs
Get Found
+ £497 one-off setup. Monthly rolling.
Get Booked
+ £497 one-off setup. Monthly rolling.
All plans are monthly rolling. Compare every plan.
Questions trades ask
Do I need a new phone number?
Usually not. We set it up so it works with how you take calls now. If a new tracking number is the better option for your setup, we’ll explain why before changing anything.
What does the text say?
Something short and friendly in your business name, for example: “Sorry I missed you, I’m on a job. What do you need doing and where? I’ll get back to you shortly.” We write it with you.
Which plan includes missed-call text-back?
Every plan: Get Found, Get Booked and Full Growth. On Get Booked and above, calls are also answered for you 24/7.
Works well with
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Read more15 minutes. No sales pitch.
We'll look at where your work comes from now and whether I can help. If I can't, I'll tell you.